The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for custom order or third party shipment.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests.
I generally keep your data for the period of 4 years.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Zoya Malcher, am the data controller of your personal information. If you have any questions or concerns
you may contact me at:
or reach me by mail:
Zoya Malcher, Gabelsbergerstrasse 5, 63 069 Offenbach am Main, GERMANY
Our greeting cards are carefully wrapped and packaged in a stable , post cardstock box and will reach you in perfect condition.
The luxury gift boxes are delivered in stable, white DHL post box and will come as they are prepared.
The budoire boxes and Kids Accessories Boxes are put in a 2 cardstock boxes and a luxury, black gift bag to show their uniqueness and will reach you safe.
We will be happy to personalize your orders, adding date, names and greeting text for free.
Please write me for fixing any detail at the check out.
For a custom order, the time of shipping will be the same. Thank you!
All gift boxes are embellished by hand and I do not make wholesale .Each item has a special design and differ from each other in some details. That is the way to guarantee my customers that they receive a unique gift, made with love and care.
All box sizes are shown in the listing details. It will be a pleasure to make something very special for you with your specific measurements.